Frequently Asked Questions

Ordering

How does it work?
Your meals are prepared by our chefs and delivered each week. Simply follow the instructions and enjoy!
How do I get started?
To get started, visit our Meal Plans page and select a meal plan that fits you best.
What information do I need to get started?
To order you will need to provide your name, contact number, e-mail address, delivery address, and of course your meal selections.
What is the minimum to purchase?
There is a $40 minimum order for delivery.
What if I want to try out The Prep Kitchen without breaking the bank?
Check out our Lunch Plan, we can provide as little as 5 meals a week delivered.
How do I sign up for a weekly meal plan?
Click on the “Meal Plans” tab at the top menu. Choose a weekly meal plan that meets your appetite. Add to the cart, and check out.
How do I choose the meals that I want?
Unfortunately, we don’t allow you to pick your own meals. But you can make recommendations to us and we will do our best to follow them. For example, if you don’t like artichokes, just let us know during checkout and we’ll make sure you don’t receive any meals with that ingredient in the recipe.
How do I cancel my weekly meal plan?
If you would like cancel your weekly meal plan, simply click on the link you first received in your confirmation email, log in, select subscriptions and click cancel. You can always sign up again by clicking the same link and activating your meal plan; or if you would like to enroll in a new meal plan, just click on MEAL PLANS on the top menu and enroll in a new meal plan.
What if I have Diabetes?
This program is safe and often beneficial for Type 1 and Type 2 diabetes. By sticking to the program, you can greatly reduce your insulin dosage and lead a healthier life. The Prep Kitchen focuses on lean proteins, complex carbohydrates, and low fat products. Our meal plans portion-control your meals using only lean proteins and low glycemic fruits and vegetables.
What if I’m on medication?
We suggest consulting your physician before making any changes to your regular diet.
I want to lose weight/I have fitness goals. Can you tailor a meal plan for my needs?
The Prep Kitchen is not a weight-loss program, and our agents are not nutritionists or dietitians. We specialize in catering healthy, whole food meals, but you are responsible for seeking medical and dietary advice from your doctor or health practitioner (after all, they know your needs better than anyone else!) We suggest utilizing our service by matching our offerings with the guidelines or diet plan you receive from them. We are happy to help you reach your weight-loss and fitness goals by helping to keep portion-controlling and clean-eating fast and convenient!
How do I make the most of The Prep Kitchen service?
Stick to the meals, drink plenty of water, avoid sugar and alcohol and speak to your doctor or trainer about incorporating an exercise program you can follow throughout the week.

Delivery

When will I receive my meals?
Every order is processed and shipped on the weekend, you will receive tracking information as soon as it leaves our kitchen.
What are your delivery areas?
We currently deliver all over BC.
What if I travel a lot?
Pausing (suspending) deliveries is simple and flexible. Simply Suspend or Reactivate your deliveries from your online account no later than 10pm on the Thursday before the next applicable delivery date. You can find the Suspend option by clicking View next your active Subscription.
What if I want enough meals for more than 3 days in a single delivery?
Sometimes clients want meals to take with them for a short trip, where we won’t be able to deliver. All of our meals are made fresh and never frozen, so it’s best to consume them within the 3-day delivery period. However, we are able to vacuum seal any number of purchased meals to help them last for up to a week in the fridge, or for longer in the freezer. We offer this service for $0.50 per applicable meal. For all special requests such as this, please contact Customer Service at [email protected]
Do I need to/Can I return the containers?
For sanitary reasons, we do not accept returned containers. All of the containers provided are reusable (and make great home organizers!). If you do not intend to keep them, we encourage you to please recycle.
What if the meals arrive at my door and I am not home to receive it?
For best food safety, we strongly advise you to arrange for someone to be available to receive your meals upon delivery. But if you’re not home, the driver will do his best to leave the package for you as discreetly as possible, by the door. Some clients also leave coolers or mini-fridges in an accessible area for the driver to deposit the meals upon delivery. If you’d like to make such arrangements, please call or email us, or write the instructions in your Order Notes at checkout. If you live in an unattended secure condo or apartment building, have a locked gate, or if there is otherwise any other circumstance impeding the driver’s ability to access your doorway, we will not leave the package, and you will need to contact Customer Service to see if arrangements can be made. If we are unable to attempt another delivery within the same delivery period, that delivery will be considered forfeit and will not be reimbursed. If you know of any problems that may impede delivery ahead of time, we recommend you contact Customer Service or email us at [email protected] as early as possible to help ensure that we can schedule a delivery for you smoothly.
What is the cutoff time for new meal plan subscriptions?
Meals are delivered to your door on the following Sunday/Monday or Wednesday/Thursday, depending on when your order. If you place an order before Friday at 10 AM PST, your meals will be delivered on Sunday by 9 PM. If you order after Friday at 10 AM PST, your subscription will start the following week and meals will be delivered on the following Sunday/Monday. For those of you on weekly meal plans, you can choose Sunday/Monday or Wednesday/Thursday for meal delivery. If you have a meal plan for more than 10 meals per week or more, we split the meal plans over two delivery days per week, so the food remains fresh.
How much does delivery cost?
Delivery is $15 flat.
Can I pick up instead?
Meals are available for pick up by special request.

The food

How many calories are in each meal?
Specific macro-nutrient information is displayed for each meal by visiting the Order Online page
How do I heat the meals?
All of our meal containers are microwave-safe and BPA-free. Open a corner of the lid and microwave for 1-2 minutes (if your meal contains any sauce containers, remove those before heating). Heating time will vary depending on the power of your appliance and personal preference. You can also use a stovetop to heat (our recommendation). Please remove from delivery container before heating with a stove.
If I skip a meal, how long will it last until I can get back to it?
Meals are recommended to be consumed before the next delivery round (3-4 days). Meals containing fish should be consumed within 1-2 days of delivery.
Can I add seasoning, sauces and condiments to my meals?
Of course! But we recommend that you choose a healthier, low sugar/sodium options whenever possible.
I made a special request for no X item, but the food label says it has X in it?
Logistically it’s impossible for us to make a unique food label for every special request we get. So if you ask for no dark meat, food to be under X number calories or anything else, our container labels will be for INFORMATIONAL PURPOSES ONLY. Our cooks will have accounted for your request, but our labels are generic to each meal item we offer.

Everything Else

What type of payments does The Prep Kitchen accept?
We accept all credit cards via Stripe or Paypal and Interac eTransfers.
Do you have a cancellation policy?
No, but we do have a 100% satisfaction guaranteed policy. If you are not satisfied with any of your meals, please let us know within 72 hours of delivery and we will provide a replacement meal or offer you a full refund.
The question I have isn't in this list?
Please contact us directly at (INSERT PHONE) or e-mail us at [email protected]